E151: How to Handle Customer Feedback Without the Stress, With Rachel Harris

Customer feedback can be a gift—or a challenge. For service businesses, mastering how to handle it is key to improving your offering and keeping clients happy. But what’s the best way to respond to tough criticism without defensiveness or ensure glowing praise doesn’t go unnoticed?

 

In this episode of De-stress Your Business, Rachel Harris, aka “accountant_she,” shares her proven process for handling customer feedback in a way that fuels growth and reduces stress. Rachel, an award-winning accountant and advocate for small businesses, reveals how to:

• Respond to negative feedback with professionalism and composure
• Amplify positive feedback to boost morale and attract new clients
• Build a culture of continuous improvement through actionable insights

 

Whether feedback stresses you out or gets lost in the day-to-day, this episode will give you practical strategies to make it work for your business—not against it.

 

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Helpful Resources:

• Accountant_She on Social Media:
  • Instagram: https://www.instagram.com/accountant_she/
  • TikTok: https://www.tiktok.com/@accountant_she
  • YouTube: https://www.youtube.com/c/accountantshe
• Rachel’s Website: https://www.accountantshe.com/