E123: Do I Need an Ops Manager to Manage Business Processes?

In this mini-episode of De-stress Your Business, Alexis Kingsbury addresses the often-asked question of whether businesses need to hire an operations manager. 

Alexis discusses the value of having a Chief Operations Officer (COO) vs. heads of functions owning their processes. He emphasizes the importance of empowering department heads to manage their processes rather than delegating all responsibility to one person. 

Alexis also shares insights into the role of a 'process champion' in larger organizations. 

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