E11: The Pyramid of Guidance Your Team Needs

Most employees work out how to get things done by…

 

… asking their manager

… asking colleagues

… trial and error (and sometimes being corrected)

… a bit of training

… and occasionally finding a useful document in a shared drive

 

This is broken in so many ways.

 

The manager and colleagues are constantly being distracted…

 

Days and weeks are lost making mistakes that could so easily have been avoided…  

 

Training feels great on the day, but quickly gets forgotten…  

 

So what’s the alternative?

 

Ideally, you want employees to be able to have access to all the guidance they need to excel in their jobs. This allows them to proactively solve their own challenges, avoiding mistakes and distracting their peers.

 

Training still feels great, but now the lessons are remembered because it’s embedded into the guidance uses on a daily basis.

 

To make work, you need a pyramid of guidance

 

The foundations? SOPs and policies. Training goes on top. With onboarding is at the peak.

 

In today’s episode, we’re discussing why this works so well, and how get started with this approach in your team.

 

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